Privacy Policy
Currently, issues surrounding the security of business transactions, personal data, and sensitive corporate information are highly sensitive matters in society. Our website, fiata2025.vn, greatly values the information shared by our customers and strictly adheres to privacy principles as a vital objective of our organization.
We present the following guarantees to ensure that customers can be confident that we respect their privacy rights and the principles of safeguarding sensitive personal information. Before accessing and submitting data, customers should carefully review these privacy terms to be aware of and avoid any unwanted issues in the future.
I. Privacy Policy for Information
1. Address of the organization collecting and managing information
2. Purpose and scope of information collection
2.1. Purpose of information collection
The fiata2025.vn website collects customer information for the following purposes:
- Providing products according to customer needs
- Contacting and confirming transactions made by customers on the fiata2025.vn website
- Communicating and resolving special issues with customers
- Managing the fiata2025.vn website, sending updates about the website, promotional programs, and loyalty offers to customers
- Preventing malicious activities such as account hacking or fraudulent activities
- Analyzing and evaluating data to develop customer service policies and sales strategies
- Receiving feedback, suggestions, or complaints from customers to improve the quality of services on fiata2025.vn
- Not using personal information for purposes unrelated to the transaction on fiata2025.vn
- In the case of legal requests, fiata2025.vn is obligated to cooperate with legal authorities and provide personal information if requested by legal agencies such as the prosecutor's office, court, or police investigating illegal activities of customers. No one is allowed to infringe on the personal information of customers.
2.2. Scope of information collection
The collection of personal information is done based on customer self-declaration for registering online purchases on the fiata2025.vn website. Depending on the time, the collected information may include, but is not limited to:
- Full name
- Address
- Phone number
- Email
- Additional details for contact (if any)
2.3. Scope of information usage
The information we collect will be used for the following purposes:
- Delivery of products to customers who have made purchases on the website https://fiata2025.vn/
- Notifying about the product delivery and supporting customers during the product usage process;
- Processing orders and providing products via the website: https://fiata2025.vn/
3. Duration of information storage
We will store personal information provided by customers on our internal systems for as long as we are providing products to customers, until the purpose of collection is fulfilled, or when the customer requests the cancellation of the provided information.
4. Commitment to protecting personal customer information:
fiata2025.vn is committed to ensuring the safety of information when customers register their personal details with us. We promise not to exchange or sell customer information for commercial purposes. All sharing and usage of customer information will be carried out according to our privacy policy.
5. Entities or organizations that may access personal information
The business operations of fiata2025.vn do not include selling customer information to third parties. fiata2025.vn only provides customer information to the following parties to ensure the rights of customers in accordance with our privacy commitments:
- Partners who have signed contracts to perform part of the services for fiata2025.vn (technical partners, online payment service providers…)
- Government agencies when required: fiata2025.vn will provide customer information to assist with investigations from those agencies.
6. Methods and tools for users to access and edit their personal data
Customers can edit and update their personal information by contacting us via email at congty.dungtien@gmail.com
7. Rights of customers
- Request access to, edit, or delete their personal information.
- Opt out of receiving promotional or advertising information from the website fiata2025.vn
- File complaints if there is a breach of personal information security.
8. Changes to the privacy policy
The fiata2025.vn website may update the privacy policy when necessary. Any changes will be announced on our website. Customers should regularly check for updates (if any).
9. Methods and tools for users to access and edit their personal data
Customers can exercise their rights to edit and update their personal information by contacting us via email or the contact details provided on the website: fiata2025.vn
10. Mechanism for receiving and handling consumer complaints
If consumers find that their personal information on https://fiata2025.vn/ is being used for unauthorized purposes, they can file a complaint at https://fiata2025.vn/ by sending a complaint letter to: 5th Floor, No. 03 Nguyen Tat Thanh, Ward 13, District 4, Ho Chi Minh City, Vietnam.
The response time for fiata2025.vn to handle customer complaints regarding personal data is 03 (three) working days from the date the complaint is received.
In all cases, fiata2025.vn emphasizes negotiation and reconciliation with customers to agree on a solution to the complaint.
If an agreement is not reached through negotiation and reconciliation, either party has the right to bring the matter before the competent People's Court for resolution according to the law.
Fiata2025.vn understands that your rights in protecting personal information are also our responsibility, so if you have any questions or feedback regarding the privacy policy of fiata2025.vn and the misuse of personal information, please contact us via email: info@fiata2025.vn / registration@fiata2025.vn